That's FRITZ!
That's life at AVM.
That's FRITZ!
That's life at AVM.
Your future at AVM
From four students with an innovative idea to a market leader – that's what we call a success story! Those former students still own the company today and work alongside the rest of the team to drive FRITZ! forward. A place where people can interact as equals? Yep! A place that flourishes with unique personalities? Of course! That’s what AVM is all about – all united by a strong team spirit.
So what does that mean for staff working in AVM's Support? It’s not your typical call center atmosphere, for a start! It's about having a smile on our faces while talking to our customers, knowing we've been able to give them advice and help them. Support is a big deal at AVM – because we’re all about our customers. Customer feedback matters: It plays an essential role in the ongoing development and optimization of our products.
Longing to be part of a supportive team? Time to join AVM’s Support team.
Submit a speculative application now
Overview
Deals with technical queries about FRITZ! products from customers and tracks procedures to support the optimization of products and internal processes.
Contributes technology expertise for a specific technical area, responds to support queries from AVM partners and priority customers, as well as security-related issues, and resolves complex error scenarios.
Monitors and processes posts and customer feedback across various media, channels, and AVM's official social media channels.
Trains and coaches (new) employees in their telephone support role, assists with induction and further training, and provides call training and coaching.
Gallery
