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Support

From four students with an innovative idea to a market leader – that's what we call a success story! A place where people can interact as equals? Yep! A place that flourishes with unique personalities? Of course! That’s what AVM is all about – all united by a strong team spirit. So what does that mean for staff working in AVM's Support? It’s not your typical call center atmosphere, for a start! It's about having a smile on our faces while talking to our customers, knowing we've been able to give them advice and help them. Support is a big deal at AVM – because we’re all about our customers. Customer feedback matters: It plays an essential role in the ongoing development and optimization of our products. Longing to be part of a supportive team? Time to join AVM’s Support team.

Overview

Support at AVM

Deals with technical queries about FRITZ! products from customers and tracks procedures to support the optimization of products and internal processes.

Contributes technology expertise for a specific technical area, responds to support queries from AVM partners and priority customers, as well as security-related issues, and resolves complex error scenarios.

Monitors and processes posts and customer feedback across various media, channels, and AVM's official social media channels.

Trains and coaches (new) employees in their telephone support role, assists with induction and further training, and provides call training and coaching.

AVM journeys

Get to know us better

You can feel the positive energy.

Niloufar, Product Management Support

Nobody cares about your background, gender, or what you look like. That's how it's been for me for more than 25 years at AVM. I started here straight after finishing my computer science degree. The atmosphere is very friendly – everyone is ready to help everyone else when they need it. I switched to a different team a year ago, so I had to learn the ropes again. My colleagues and my supervisor were very supportive. Everyone is always included, no matter whether they're new or have been around for a long time.

Read Niloufar's experience

Timo, Knowledge Management

It's the overall mix that just feels right to me here: I have variety in my work, I like my team, and I'm able to organize the way I work myself as much as possible. I've now been with AVM for more than 20 years, and I know that nobody ends up burned out. It's deliberately not encouraged to build up excessive overtime here. Another thing I like is working in a company that is still owned by the people who founded it.

Read Timo's journey