Timo, Technical Editor / Knowledge Management
The complete package.
It’s the overall mix that just feels right to me here: I have variety in my work, I like my team, and I’m able to organize the way I work myself as much as possible. I’ve now been with AVM for more than 20 years, and I know that nobody ends up burned out. It’s deliberately not encouraged to build up excessive overtime here. I also like working for a company that is still partly run by its founders.
Focused on customer needs
As a technical editor, I primarily write instructions for the knowledge database on the AVM website. If our customers need to learn how to set up their FRITZ!Box, or establish a VPN connection with their smartphone, they can read about it there. Naturally, we also want our instruction pages to sit at the top of Google. My colleagues and I work closely with the technical support team to identify relevant topics and the right keywords to use, since they’re the ones who receive all our customers’ questions about AVM products.
All about collaboration
I’m also creating an in-house wiki that’s specially tailored to AVM’s products and requirements. Something I particularly love about my job is the great variety of topics. New technologies and devices are constantly being added, so the queries we receive change accordingly. So we are always needing to update and amend our documentation. It can happen that I continue writing or finish off a colleague's texts or they edit mine. Fortunately, the workflows at AVM are pretty streamlined and we’re able to publish fast.