The AVM journey as told by Niloufar Afghan, Product Management Support

Niloufar, Product Management Support

Appreciation is energizing.

Nobody cares about your background, gender, or what you look like. That's how it's been for me for more than 25 years at AVM. I started here straight after finishing my computer science degree. The atmosphere is very friendly – everyone is ready to help everyone else when they need it. I switched to a different team a year ago, so I had to learn the ropes again. My colleagues and my supervisor were very supportive. Everyone is always included, no matter whether they're new or have been around for a long time.

Update quality assurance

My team has a number of responsibilities, including managing our lab feedback. New updates are tested in a public beta test before they are pushed to every unit. Whoever decides to participate can download the firmware from our website and then later provides feedback on what works well and what doesn't. We analyze and evaluate this data every day, providing feedback to the development team. In our role as an interface between technical support, project management, and development, we have a wide range of tasks. For example, we also examine the error scenarios that the support team passes onto us and analyze whether these are product errors.

There's never a dull moment

There are so many different products at AVM these days that everyone in a team is specialized in particular models and technologies. I'm responsible for mobile products and am currently taking care of the lab versions for the FRITZ!Box models with cellular (mobile) internet support. My job is very varied – it never gets boring. I worked somewhere else for a short time because after more than 20 years I wanted to try something different. After less than a year, I was back at AVM!